Our complaints procedure

Our commitment

We want to give you the best possible service. If at any point you become unhappy with the service we provide, or about a bill, please tell us so we can do our best to resolve the problem.

How to complain

In the first instance, please contact Shane Ravson, Director & Solicitor, atCity Law Solicitors Ltd, 318 Old Street, LondonEC1V 9DR, by email at contact@citylawlondon.com, or by telephone on020 7871 5459.

We will acknowledge your complaint within 7 working days and set out how we will handle it. We aim to give you a full written response within eight weeks. If we need longer, we will let you know and explain why.

If we cannot resolve it

If we are unable to resolve your complaint within eight weeks, you may be entitled to refer it to the Legal Ombudsman. Normally you must refer your complaint within six months of our final written response, and within the Legal Ombudsman’s current time limits from the act or omission complained about.

Legal Ombudsman, PO Box 6167, Slough SL1 0EH · enquiries@legalombudsman.org.uk · 0300 555 0333.

Complaints about our conduct

The Solicitors Regulation Authority can help if you are concerned about our behaviour - for example, dishonesty, taking or losing your money, or treating you unfairly because of your age, disability or other characteristic. Visit sra.org.uk to report concerns.